Satisfaction Guarantee
We stand behind our work with a satisfaction guarantee. If you're not satisfied with our service, please contact us within 7 days of service completion. We are committed to resolving any issues and ensuring your satisfaction with our repair services.
Diagnostic Fees
Diagnostic fees are charged to evaluate your device and determine the repair needed. These fees are refundable if you proceed with the recommended repair service. If you choose not to proceed with the repair, diagnostic fees are non-refundable as the evaluation service has been completed.
Repair Services Warranty
If a repair fails within our 30-day warranty period, we will re-perform the service at no additional charge. This warranty covers the specific repair performed and ensures that our work meets professional standards.
Refund Eligibility
Refunds may be requested under the following circumstances:
- Service not performed as agreed
- Repair failure within warranty period (re-service or refund option)
- Service cancellation before work begins
- Billing errors or duplicate charges
Refund Process
To request a refund:
- Contact us within 7 days of service completion
- Provide your service order number and reason for refund request
- Our customer service team will review your request
- Approved refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
Refund Exclusions
Refunds may not be available in the following situations:
- Device condition prevents successful repair (after diagnostic evaluation)
- Customer requirements change after service begins
- Device is damaged after repair completion
- Third-party parts are defective (manufacturer warranty applies)
- Customer refuses to allow necessary repair procedures
- Pre-existing conditions discovered during service
Microsoft Advertising Compliance
This refund policy complies with Microsoft Advertising requirements and consumer protection standards. We maintain transparent billing practices and honor all legitimate refund requests in accordance with applicable laws.
Data Loss and Device Damage
Important Disclaimer: We are not responsible for data loss during repair processes or pre-existing device conditions. Customers are strongly advised to backup their data before service. While we take precautions to preserve data, repair processes may result in data loss.
Processing Time
Refund requests are typically processed within 5-10 business days after approval. Credit card refunds may take additional time to appear on your statement depending on your financial institution.
Dispute Resolution
If you are not satisfied with our refund decision, you may request escalation to our management team. We are committed to fair resolution of all customer concerns.
Contact for Refunds
To request a refund or ask questions about this policy:
Email: support@geek-connect.us
Address: 3322 Hazelwood Dr, Des Moines, IA 50310
Chat Support: Available on our website
Phone: Available through chat request